Service Delivery Manager jobs at Ascensor

We’re the 2021 Best Large Digital Agency of the Year (Northern Digital Awards), we’re Platinum Sponsors of Leeds United, and we’re growing like crazy!

Our clients range from start-up to global PLC.

Our projects range from basic brochure sites and Ecommerce to large digital transformation projects and everything in between.

Our marketing services are ROI driven, including organic (SEO & Social), paid (Search Engine & Social), data science and conversion optimisation.

Check out our social media and website and if you like what you see.

Fancy getting involved?

To succeed you will have…

  • Proven experience working within an IT / Agency Service Desk
  • ITIL qualification and experience of working within this framework
  • Experience of working within Change Management
  • Experience working within a customer-led environment and ability to manage expectations and build relationships
  • An understanding of the Agile and Waterfall project management methodologies
  • An understanding of CSI principles


  • 3-4 years working within an IT / agency service desk
  • ITIL Practitioner Certificate (minimum)
  • JIRA / JIRA Helpdesk

We’re looking for a…

  • Excellent communicator at all levels
  • Organised with great attention to details
  • Natural leadership skills
  • Target focussed
  • Deadline focussed
  • Ability to motivate others to support your goals

The package

  • 25 days holiday + bank holidays
  • Healthcare Scheme
  • Company contributory pension
  • Flexible working hours
  • Free parking
  • Away days & socials

As a Service Delivery Manager, you’ll be responsible for our customer change management processes, maintaining and managing all live IT services and proactive management of our full software service delivery.

If it’s about to go live, or already live, you’re responsible for it.

Is this you?

If so please forward your cv and cover letter to

Apply today

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