Can you…
- Build relationships with stakeholders at all levels
- Proactively identify opportunities to add value to our clients
We’re looking for a Service Delivery Manager who will be responsible for our customer change management processes, maintain and manage all live IT services and will proactively manage our full software service delivery.
If you love websites and online technology, understand that website performance (UX / Page Speed) is everything and will influence the quality standards of our organisation, then read on.
To succeed you will have…
- Proven experience working within an IT / Agency Service Desk
- ITIL qualification and experience of working within this framework
- Experience of working within Change Management
- Experience working within a customer-led environment and ability to manage expectations and build relationships
- An understanding of the Agile and Waterfall project management methodologies
- An understanding of CSI principles
With…
- 3-4 years working within an IT / agency service desk
- ITIL Practitioner Certificate (minimum)
- JIRA / JIRA Helpdesk
We’re looking for a…
- An excellent communicator
- Target and deadline focussed individual
- A natural leader with the ability to motivate others
The package
- 25 days holiday + bank holidays
- Healthcare Scheme
- Company contributory pension
- Flexible working hours
- Free parking
- Quarterly away days & socials
Is this you?
If so please forward your cv and cover letter to hr@ascensor.co.uk